Browse help topicsPrivacy: unsubscribe, export or delete your data
Booking at a studioUpdated Nov 6, 2026

Privacy: unsubscribe, export or delete your data

Unsubscribe from the studio newsletter, turn off reminders, request a copy of your data or ask to delete it.

You control your data under Account → Privacy & data. The studio's privacy policy, terms and imprint are linked in the footer of its website.

Newsletter

Subscribe on the studio's home or about page. Some studios first email you a link to confirm. You're on the list once you click it.

Unsubscribe with the link at the bottom of any newsletter. You can also change your newsletter choice under Account → Profile.

Class reminders

Reminders before your bookings are separate from the newsletter. Switch them on or off under Account → Privacy & data.

Export your data

  1. Open Account → Privacy & data.
  2. Choose to export your data.

You get a file with your account details, bookings and, if the studio uses intake forms, your answers, signed forms and visit details. The studio's private treatment notes are not included.

Delete your data

  1. Open Account → Privacy & data.
  2. Request deletion.

When your data is deleted:

  • your name, email, phone, address and notes are removed
  • your intake answers, signed forms and treatment photos are permanently deleted

The studio keeps the dates and amounts of your bookings, payments and invoices, because it has to keep them for its accounts. They're no longer linked to your name.

A studio can also delete your data for you if you ask it directly.

Data storage consent

Under Account → Privacy & data you can also change your consent to the studio storing your data.

Who sees your data

Your studio sees your bookings, payments and contact details. Health and intake information is only visible to the studio owner and the teachers the owner allows.

Questions?

For anything about how a studio uses your data, contact the studio through its contact page. The studio is responsible for your data.

Related: Your account · Book an appointment

Your studio account: sign in, password and profile

Sign in to your studio account, set or reset your password, edit your profile and find your bookings, passes and orders.

Book a yoga class online, join the waitlist or watch replays

Yoga class booking explained: book a class at your studio, pay for it, join online, get a spot from the waitlist and watch a recording afterwards.

Cancel a class booking and get your credit back

How to cancel a class booking, event or appointment, remove a guest, and what you get back before and after the studio's cancellation deadline.

Memberships and class passes: cancel, pause, credits

See your yoga class credits, cancel or pause a membership, and buy or redeem gift cards and promo codes at your yoga studio.

Payments, invoices, shop orders and videos

How to pay your studio, download invoices, manage a saved card, use the shop cart, find downloads and unlock videos.

Book, reschedule or cancel a 1:1 appointment

Book a private yoga session or treatment, add extras, fill in an intake form, use session credits, and reschedule or cancel an appointment.

Still stuck?

Send us a message and a person from the zenyogi team will answer by email.

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