Booking confirmation and reminder email templates

zenyogi sends your customers emails for bookings, payments and memberships. You can change their wording under Settings → General → Emails. Custom email templates need the Plus plan.

The emails you can edit

There is one template per event, including:

• booking confirmed (classes and events)
• appointment confirmation
• cancelled
• reminder
• purchase receipt
• bank details
• invoice
• membership events
• sign-in

Appointment confirmation is a separate email from the class and event confirmation. Editing or turning off one leaves the other as it is.

Edit a template

1. Go to Settings → General → Emails.
2. Open a template.
3. Change the subject and message.
4. Check the themed preview.
5. Send a test to yourself.
6. Save.

Languages

Template names follow your studio admin language, but the text you edit is in your site language. Customers get every email in your site language, so your edited wording always applies. Studio notices to you, like a new booking, an offline payment or refund, or a contact form message, also come in your site language.

When a customer has no name on file, the greeting uses a friendly word in that language instead of a blank.

Replies

When a customer replies to an email, the reply goes to your studio's contact email, or to the owner's email if none is set.

Message to attendees

The message you write to everyone booked on a date is listed here too. You can edit the wording around your own text, but you cannot turn it off, because it only goes out when you write one. See Managing dates.

Other email settings on this page

• Newsletter double opt-in. See Newsletter.
• Review request emails after a visit are switched on in the Get found on Google checklist, and their wording is edited here. See Get found on Google.