Memberships and class passes: cancel, pause, credits
See your yoga class credits, cancel or pause a membership, and buy or redeem gift cards and promo codes at your yoga studio.
Studios sell a few kinds of passes. You can see everything you hold under Account → Memberships & passes.
Kinds of passes
- Class pass (for example a 10-class card): a number of credits that are valid for a set time. Each class uses one credit.
- Membership: renews every period, for example monthly. It may include a number of classes or be unlimited.
- Drop-in: a single class.
- Session pack: credits for 1:1 appointments. See Book an appointment.
- Gift card: a value you can give to someone.
Current prices are on the studio's prices page.
See your credits
Open Account → Memberships & passes. Each pass shows the credits you have left and how long it's valid.
An unlimited membership shows no credit count. Classes are included as long as it's active.
Cancel a membership
Memberships that bill automatically (by card, PayPal or SumUp):
- Open Account → Memberships & passes.
- Choose Cancel on the membership.
- It ends at the end of the period you've already paid for. You can keep booking until then.
Memberships the studio bills manually or by bank transfer are cancelled by the studio. Contact them.
Pause or resume a membership
If the studio allows it, you pause and resume an automatically billed membership in the same place, Account → Memberships & passes.
Payment failed
Past due on a membership means a payment didn't go through. Update your card under Account → Orders, or contact the studio.
Bought by bank transfer or pay in studio
A pass you pay by bank transfer or in the studio works right away. It shows as unpaid until the studio marks your payment as received.
Gift cards
Buy a gift card on the studio's prices page. The person you give it to gets an email with a link to claim it. Gift cards you bought that nobody has claimed yet are listed under Account → Gift cards.
Redeem a gift code under Account → Memberships & passes. Your gift balance shows there and is used automatically at checkout.
Promo codes
Enter a promo code at checkout. It only discounts the items it applies to.
Related: Payments and orders · Cancel a booking
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