Book, reschedule or cancel a 1:1 appointment

Studios that offer private sessions, massages or treatments have an appointments page on their website. It's separate from the class schedule.

Book an appointment

1. Open the studio's appointments page.
2. Pick a service.
3. Choose a variant or add-on if offered. An add-on can make the appointment longer, so pick it before you choose a time.
4. Pick a free time.
5. Fill in the intake form if the studio asks for one.
6. Accept the waiver and pay as offered, or use a credit (see below).

Your appointment then shows under Account → Appointments, and you get a confirmation email.

Intake forms

Some studios ask health or treatment questions before your first visit. You answer a few short questions while booking. At the appointment the studio may go through a longer form with you and ask you to sign it.

Next time, your last answers are filled in for you. Your answers are only visible to the studio, and you can export or delete them (see Privacy and your data).

Session packs and credits

A session pack is a pass with credits for 1:1 appointments. You buy it on the studio's prices page. It covers either all appointment services or the ones the studio chose.

• Signed in, the booking page shows Use a credit instead of paying.
• Each booking uses one credit.
• Paid add-ons still need to be paid.
• A pack bought by bank transfer or pay in studio can only be used once the studio marks it as paid.
• Your remaining credits are under Account → Appointments.

Reschedule or cancel an appointment

Open Account → Appointments. You can move or cancel an appointment there until the studio's cancellation window closes. Once it has started, it can't be cancelled.

If you used a credit, cancelling before the deadline gives it back. After the deadline the credit is used.

No free times?

The studio may be fully booked, or the person who does the treatment may be away. Try other days, or contact the studio.

Reviews

Some studios show customer reviews and star ratings on their appointments page.

Related: Cancel a booking · Memberships and passes