Cancel a class booking and get your credit back
How to cancel a class booking, event or appointment, remove a guest, and what you get back before and after the studio's cancellation deadline.
You can cancel bookings yourself in your account. Whether you get your credit or money back depends on the studio's cancellation deadline. Each studio sets its own deadline and refund rules.
Cancel a class
- Sign in and open Account → Upcoming bookings.
- Find the class and choose Cancel.
Before the deadline, your credit goes back on your pass, or your payment is refunded. After the deadline, the credit or payment is kept.
There are no extra cancellation fees.
Remove a guest
If you booked for a friend who can't come, open the booking under Account → Upcoming bookings and remove the guest. The same deadline applies to the guest's refund.
Cancel an event or workshop
Events and workshops have their own cancellation deadline, shown on the event page.
- Before that deadline you get a refund.
- If the event took a deposit, the deposit is usually not refundable.
- Refunds go back the way you paid. For a bank transfer, you'll be asked for your IBAN.
Paying the rest of a deposit
If you paid a deposit, the studio sets a date by which the rest is due. Two days before that date you get an email with a link to pay the balance. If the date passes and it's still open, you get a reminder with the link. Your place stays booked in the meantime.
Reschedule or cancel an appointment
Open Account → Appointments. You can move or cancel an appointment there until the studio's cancellation window closes. Once the appointment has started, it can no longer be cancelled.
If you paid with a session credit, cancelling before the deadline gives the credit back.
When the studio cancels
If the studio cancels a class date, you get an email, often with a note from the studio. Your credit comes back automatically.
Cancel a membership
That's a different thing from cancelling a booking. See Memberships, passes and credits.
Questions about a refund?
Refund rules, deadlines and exceptions are up to the studio. If something looks wrong, contact the studio through its contact page.
Related: Book a class · Book an appointment
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