Payments, refunds and unpaid bookings

All payments are listed under Sales → Payments. A single customer's spend, refunds and passes are on their record under People → Customers.

Payment methods

You choose what customers can use:

• Card online through Stripe, including Apple Pay and Google Pay, and SEPA direct debit for EUR in SEPA countries.
• PayPal for one-time payments.
• Bank transfer or paying in the studio.
• SumUp, if switched on for your studio, see SumUp card reader.

Connect payouts under Settings → Payouts. On the Free plan, online payments carry an 8% platform fee. Studio and Plus have none.

Mark something as paid

Bookings and passes paid by bank transfer or in the studio work right away but show as unpaid. Press Mark paid when the money arrives. On Payments you can record cash, card or SumUp payments.

Refunds

Refund a succeeded payment from Payments or the customer's record. Refunding a pass payment also:

• revokes the pass, and
• releases unused confirmed bookings paid with it, for classes and appointment credits.

Attended or checked-in visits stay.

Cancel an unpaid purchase (Storno)

Cancel unpaid on Payments or on the customer's purchases voids a pending bank-transfer, pay-in-studio or card-in-studio purchase.

• A booking is cancelled and its seat offered to the waitlist.
• An unpaid pass is revoked and the customer gets a "Purchase cancelled" email.
• A shop order is cancelled with its own email.

The purchase then leaves the Payments list. You can't use it once an invoice is issued or part was already paid. Use the normal cancel and refund instead.

Cancel automatically

Under Settings → General → Payments & tax, set Auto-cancel unpaid purchases after N days. Each night, purchases unpaid that long are cancelled the same way. Purchases the customer marked as paid are skipped. 0 turns it off.

Partner passes (EGYM Wellpass, Urban Sports Club)

There is no direct connection. Instead:

1. Create a separate, reduced price for the partner under Sales → Prices.
2. At month end, filter Payments by that price. The export then holds only those rows, with a class date column.
3. Compare it with the partner's check-in list.

Good to know

• Tax exports for DATEV or Excel and Kleinunternehmer invoice text are not available.
• For invoices, see invoices.